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RETURNS & REFUNDS POLICY

1. OUR STANDARD PRODUCTS RETURNS & REFUNDS POLICY

Identified as most online shopping in the UK per GOV.UK rules. For any non-customised items bought from our online shop, you have a 14-day "cooling off" period to change your mind after your order arrives. This gives you the freedom to cancel for any reason, just like most online shopping in the UK per GOV.UK rules.

Simply let us know within 14 days of delivery if you would like to cancel. You then have another 14 days to post the items back to us.

Starting a return is easy; just email our friendly team at: thecreativeteamuk@yahoo.com

2. KEEPING THINGS WONDERFUL

When returning standard items, please ensure they are sent back in their original state. We ask that you treat the items with the same care you would when browsing in a local shop.

You are welcome to inspect your gifts to see if they are right for you, but they shouldn't show signs of actual use. If a product’s value decreases because it has been handled more than what is strictly necessary to check it over, we may have to reduce the refund amount accordingly, as allowed by UK consumer regulations.

3. SHIPPING COSTS FOR RETURNS

For standard items, customers cover the return postage unless the gift is faulty, broken, or not as described on our site.

We suggest getting proof of postage or using a tracked service to ensure your parcel reaches us safely.

If your item arrived damaged or wasn't what you ordered, A Little Shop of Wonders will cover the return costs in line with UK consumer rights.

4. HOW WE HANDLE REFUNDS FOR REGULAR GIFTS

As soon as your return arrives safely back at A Little Shop of Wonders, or once you provide proof of postage, we will start processing your refund following UK consumer laws.

For any cancelled standard order that meets our policy, we’ll happily refund the full cost of the item plus our basic standard delivery fee.

If you originally chose a premium or express delivery option, please note that we do not refund the extra cost beyond our standard shipping rate, as guided by GOV.UK.

We usually send your money back through the same payment method you used during checkout unless we’ve agreed on a different arrangement with you. We aim to make this process as smooth and friendly as possible for you.

5. UNIQUE BESPOKE AND PERSONAL GIFTING

  • When we create something special just for you, these custom items are treated a little differently. Because they are made to your exact specifications, they aren't covered by the usual 14-day 'change of heart' return rules that apply to standard shop items. GOV.UK
  • Uploaded personal photographs;
  • Specific names for you or a loved one;
  • Significant dates or milestones;
  • Heartfelt personal messages;
  • Your choice of custom wording;
  • Artistic pieces requested by you;
  • Designs built from your instructions; or
  • Any other tailored customisation.
  • Because of the bespoke nature of these gifts, we cannot accept returns or offer refunds if you simply change your mind, no longer require the item, or if there was a typo in the details you provided during ordering.
  • Please rest assured this does not impact your legal rights if the custom item arrives faulty, is damaged, or doesn't match the description we agreed upon.

6. REVIEWING YOUR CUSTOM DESIGNS

If we send you a design preview or proof before we start making your item, please take a moment to look over it very carefully.

It is your responsibility to confirm that all the details you provided are correct in the proof, particularly:
• Important names;
• Correct spelling;
• Specific dates;
• Chosen photos;
• Custom wording;
• Desired colours;
• Layout and positioning; and
• Any other special touches.

After you give us the thumbs up on a design, we will craft your gift exactly as shown in that approved version.

If your finished item matches the proof you ok'd, we cannot usually offer a refund or a replacement just because of a change of heart or if a mistake was missed during the check.

Rest assured, this does not limit your legal rights if the product arrives faulty, damaged, differs from the description, or doesn't match the design you approved.

7. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Your consumer rights cover every gift we sell, standard or bespoke.

Should your order:
- Arrive with any damage;
- Be faulty or not working;
- Not match descriptions;
- Vary significantly from your approved proof;
- Fail UK consumer law standards,
please reach out to us right away so we can help.
Email: thecreativeteamuk@yahoo.com

8. CARE AFTER DELIVERY

Please keep in mind that we aren't able to take responsibility for any damage that happens once the item is in your care, such as accidental breaks, general misuse, or any attempts to fix or change the gift yourself. However, this doesn't change your rights if the item was already faulty or didn't match the description when it first arrived at your door.

9. CANCELLING BEFORE WE SHIP

For standard items, please reach out as quickly as possible if you would like to cancel your purchase. If your parcel has already left our shop, you can still follow the returns process once it arrives with you.

For personalized gifts, please message us immediately if you spot a mistake or need a change. Since these pieces are crafted specifically for you, they aren't covered by standard 'change of mind' rights. We'll do our best to help, but we cannot guarantee cancellations or changes once the creative process has started.

10. RECEIVING YOUR REFUND

If a refund is due, we will process it promptly and within the legal time frames required by UK law. We will send the money back to the original card or payment method you used, unless we have mutually agreed on another way. Once we have issued the refund, please keep in mind that the time it takes for the funds to show in your balance will depend on your specific bank or card provider’s processing times.

11. KEEPING YOUR RECEIPT

To help us process your return, refund, or repair quickly, we will need to see a valid proof of purchase.

Please keep hold of your order confirmation email, your unique order number, or your payment receipt to show that your items were bought directly from A Little Shop of Wonders.

12. YOUR STATUTORY RIGHTS

Please be assured that nothing in this Policy affects your legal protections under UK consumer law. We respect your statutory rights at all times. Specifically, our policy on custom orders does not limit your right to a remedy if your gift arrives faulty or not as we described it.

13. CONTACT US for returns at: Email: thecreativeteamuk@yahoo.com

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